{"id":1183,"date":"2024-06-25T18:41:48","date_gmt":"2024-06-25T18:41:48","guid":{"rendered":"https:\/\/reservation.nouvelleclinique.com\/?page_id=1183"},"modified":"2026-04-08T07:29:34","modified_gmt":"2026-04-08T07:29:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/reservation.nouvelleclinique.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<section id=\"hero-small-block_dc9ddd42262bfbb1d97c92e6543f567f\" class=\"hero-small\">\n\n\t        <div class=\"hero-small__image\">\n            <picture>\n                <img decoding=\"async\" src=\"https:\/\/reservation.nouvelleclinique.com\/wp-content\/uploads\/2023\/10\/privacy-policy-img-scaled.jpg\" alt=\"hero-background\"\/>\n            <\/picture>\n        <\/div>\n\t\n    <div class=\"bol-container\">\n        <div class=\"hero-small__wrap\">\n\n\t\t\t                <h1>Politique de remboursement<\/h1>\n\t\t\t\n\t\t\t\n        <\/div>\n    <\/div>\n\n<\/section>\n\n\n\n<section id=\"rich-text-block_09370ebfd285dc5d279561b80a12c029\" class=\"bol-block rich-text privacy-policy-block pt-md pb-md mt-none mb-none\">\n\n    <div class=\"bol-container\">\n\n        <div class=\"rich-text\">\n\t        <h4>Retour<\/h4>\n<p><strong>Admissibilit\u00e9 aux retours :<\/strong><\/p>\n<ul>\n<li>Les articles doivent \u00eatre retourn\u00e9s dans les 24 heures suivant l'achat.<\/li>\n<li>Les articles doivent \u00eatre inutilis\u00e9s, dans le m\u00eame \u00e9tat dans lequel vous les avez re\u00e7us et dans leur emballage d'origine.<\/li>\n<li>Certains types de biens sont exempt\u00e9s du retour, comme les denr\u00e9es p\u00e9rissables, les produits personnalis\u00e9s et les articles de soins personnels.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Processus de retour<\/h4>\n<p><strong>Pour initier un retour :<\/strong><\/p>\n<ul>\n<li><strong>Contactez-nous:<\/strong> Commencez par contacter notre service client \u00e0 info@reservation.nouvelleclinique.com avec votre num\u00e9ro de commande et le motif du retour.<\/li>\n<li><strong>Approbation<\/strong>: Une fois votre retour approuv\u00e9, vous recevrez un num\u00e9ro d'autorisation de retour et des instructions d\u00e9taill\u00e9es sur l'endroit o\u00f9 envoyer votre article.<\/li>\n<li><strong>Exp\u00e9dition:<\/strong> Veuillez renvoyer l'article en utilisant une m\u00e9thode d'exp\u00e9dition tra\u00e7able.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Remboursements<\/h4>\n<p><strong>Processus de remboursement :<\/strong><\/p>\n<ul>\n<li><strong>Inspection:<\/strong> Une fois votre retour re\u00e7u et inspect\u00e9, nous vous informerons de l'approbation ou du rejet de votre remboursement.<\/li>\n<li><strong>Approbation:<\/strong> S'il est approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre mode de paiement d'origine dans un d\u00e9lai de 7 \u00e0 10 jours ouvrables.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Remboursements en retard ou manquants :<\/strong><\/p>\n<ul>\n<li><strong>D\u00e9lai de traitement bancaire :<\/strong> Si vous n\u2019avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d\u2019abord \u00e0 nouveau votre compte bancaire. Cela peut prendre un certain temps avant que votre remboursement soit officiellement affich\u00e9.<\/li>\n<li><strong>Contactez votre banque :<\/strong> Ensuite, contactez votre banque. Il y a souvent un certain temps de traitement avant qu'un remboursement ne soit effectu\u00e9.<\/li>\n<li><strong>Contactez-nous:<\/strong> Si vous avez fait tout cela et que vous n'avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 info@reservation.nouvelleclinique.com<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Les frais de livraison<\/h4>\n<p><strong>Frais de retour :<\/strong><\/p>\n<p>Vous serez responsable de payer vos propres frais d\u2019exp\u00e9dition pour retourner votre article. Les frais d'exp\u00e9dition ne sont pas remboursables.<br \/>\nSi vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement si le retour est d\u00fb \u00e0 une erreur du client.<\/p>\n<p><strong>Livraison de retour gratuite :<\/strong><\/p>\n<p>Dans les cas o\u00f9 le retour est d\u00fb \u00e0 notre erreur (comme la r\u00e9ception d'un article incorrect ou d\u00e9fectueux), nous prendrons en charge les frais de retour.<\/p>\n<p>&nbsp;<\/p>\n<h4>Contactez-nous<\/h4>\n<p><strong>Pour toute question relative aux remboursements et aux retours, veuillez nous contacter :<\/strong><\/p>\n<p><strong>E-mail du service client :<\/strong> <a href=\"mailto:info@reservation.nouvelleclinique.com\">info@reservation.nouvelleclinique.com<\/a><br \/>\n<strong>Num\u00e9ro de t\u00e9l\u00e9phone:<\/strong> <a href=\"tel:+355 69 280 9626\">+355 69 280 9626<\/a><br \/>\n<strong>Formulaire de contact :<\/strong> <a href=\"https:\/\/reservation.nouvelleclinique.com\/fr\/contact-us\/\">https:\/\/reservation.nouvelleclinique.com\/contact-us<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Merci d'avoir choisi Nouvelle Clinique! Nous appr\u00e9cions votre entreprise et sommes impatients de vous servir.<\/p>\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n\n\n    <section id=\"image-text-repeater-block_3b47e5620b9ee6affbf04cbc91ae36d1\"\n             class=\"image-text-repeater bg--tertiary\">\n\n\t\t\n\t\t\n\n        <div class=\"bol-container\">\n\t\t\t\n            <div class=\"d-flex flex-column align-items-center\">\n\n\t\t\t\t\n                        <div class=\"image-text image-text-left flex-column flex-lg-row bg--none\">\n\n\t                        \n\t                        \n                            <div class=\"image-text__image px-lg-15 align-self-lg-center\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n                                    <img decoding=\"async\" src=\"https:\/\/reservation.nouvelleclinique.com\/wp-content\/uploads\/2023\/09\/what-to-expect-img.png\"\n                                         class=\"\"\n                                         alt=\"\">\n\n\t\t\t\t\t\t\t\t\n                            <\/div>\n\n                            <div class=\"image-text__content px-lg-15 align-self-lg-center\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t                                        <h2 class=\"image-text__content--title\">\u00c0 quoi s'attendre<\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t                                        <div class=\"image-text__content--description\"><p>We are committed to delivering excellent hair transplant results through a combination of expertise, advanced techniques, and patient-focused care. Here\u2019s how we ensure top-notch outcomes:<\/p>\n<ul>\n<li>\u00c9quipe comp\u00e9tente et exp\u00e9riment\u00e9e<\/li>\n<li>Plans de traitement personnalis\u00e9s<\/li>\n<li>Souci du d\u00e9tail avanc\u00e9<\/li>\n<li>Technologie \u00c9ducation des patients<\/li>\n<li>Post-Operative Care<\/li>\n<li>SafetyFirst<\/li>\n<li>R\u00e9sultats naturels<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t                                        <div class=\"image-text__content--cta\">\n\t\t\t\t\t\t\t\t\t\t\t        <div class=\"cta-holder\">\n\t\t\t<a href='\/fr\/about-us\/' target='' class='btn btn--primary' title='\u00c0 propos de nous'>\u00c0 propos de nous<\/a>        <\/div>\n\t                                        <\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n                            <\/div>\n\n                        <\/div>\n\n\t\t\t\t\t\t\n            <\/div>\n        <\/div>\n\n    <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1183","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Reservation<\/title>\n<meta name=\"description\" content=\"Refund Policy for Nouvelle Clinique. 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