Refund Policy

Returns

Eligibility for Returns:

• Items must be returned within 24 hours of purchase.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Certain types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items.

Return Process

To Initiate a Return:

• Contact Us: Start by contacting our customer service at info@reservation.nouvelleclinique.com with your order number and reason for return.
• Approval: Once your return is approved, you will receive a return authorization number and detailed instructions on where to send your item.
• Shipping: Please send the item back using a trackable shipping method.

Refunds

Refund Process:

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

• Bank Processing Time: If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
• Contact Your Bank: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@reservation.nouvelleclinique.com

Shipping Costs

Return Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund if the return is due to customer error.

Free Return Shipping:

In cases where the return is due to our error (such as receiving an incorrect or defective item), we will cover the cost of return shipping.

Contact Us

For any questions related to refunds and returns, please contact us:

Customer Service Email: info@reservation.nouvelleclinique.com
Phone Number: +355 69 280 9626
Contact Form: https://reservation.nouvelleclinique.com/contact-us

Thank you for choosing Nouvelle Clinique! We appreciate your business and look forward to serving you.